I need help: Can you help me inspect my installation?

Question: We are using all components we purchased from your company.  The battery pack 48V using 16 cells, the SBM and the 48V DC contactor.  When the controller is turned on, the whole system cuts off and only strange 7V is measured from the contactor even though the battery has 48v. We spent a lot of time checking everything, but we cannot find any reason for failure. Can you help us, please?  Can you help me inspect the installation? Perhaps you can find some reason where there is a problem.

Answer: We are very sorry to hear about some technical problems in your installation. We will be happy to help you to analyze the problem and try to find a solution.  We offer a paid technical support that is designed to give you the helping hand in finding a technical solution for your problem or bringing about a suggestion a possible solution.

You can order on-line 1 hour of technical support and consulting. Our engineers and technicians will be ready to review with you the details of your installation, to see what can be done or improved. You can send details about your installation by photos or even by Skype-video call where you can show details on-line.

Check more about technical support on-line.