FAQ: The shipping costs of the delivery of repaired products

Question: I have a product that needs a repair. I want to send the product for repair. However I see that the customer needs to pay for the delivery on both ways. I think this is a quite bad service to pay for delivery on both ways.

Answer: First we are sorry to hear that your product needs a repair (RMA). We will do our best to provide a repair or replacement (based on the instruction from the manufacturer). For the shipping of the defective products to get the repair, the customer needs to care for both delivery (to our company) and for the return way (from our company). This is a standard situation in any business.

See an example: you buy a nice watch in a watch shop that is across your city. But for some reason the watch is not working fine and needs a repair from the watchmaker specialist. What do you need to do? First you need to travel to the watch shop to place the watch for repair. When the watch is repaired after some time, you need to travel to the watch shop again to take the watch from the repair. You need to travel both ways. You always need to do this – to travel two ways – and it is a normal situation. We have never heard that a watchmaker specialist would make the delivery of the watch back to you home – you always need to go to the watch shop again.

In the same way, as a standard situation, the customer needs to take care (to pay) of the costs for the delivery to and return from our company.

As a special benefit to returning customers, we offer FREE shipping in this way:

The customer can make a new order (after the RMA is processed and solved) and the RMA product will be shipped together with the goods form this new order without any additional shipping fee.

Be sure to check with our team of technicians if you wish to make a new order to cover the costs of the return of the repaired (RMA) products.